Return & Refund Policy

Last Updated: June 18, 2026

At KETE HOME, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we are here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• Proof of purchase (order confirmation or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Personalized or custom-made products

• Clearance or final sale items

• Items damaged due to misuse or improper handling

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item received was damaged or defective.

• The wrong item was sent by KETE HOME.

In these cases, we will provide a replacement or cover the return shipping costs where applicable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can resolve it as quickly as possible.

Exchanges

We only replace items if they are defective, damaged, or incorrectly supplied. To request an exchange, please contact us using the details below.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

KETE HOME
41 Princes Street
Robin Hood
DE45 1GU
Email: ketehome@contact.com

We aim to respond to all inquiries within 1–2 business days.